Shipping & Return/Refund Policy
Shipping
We ship same day or next day, Monday-Friday. Any order placed after 4pm central will count towards the next day as the first day. For example, if you order at 6pm on Monday, it may not ship until Wednesday. Orders placed after 4:00pm central on Friday through Sunday will count towards Monday being the first day. We always try to get your packages out as soon as possible.
| Orders placed before 4:00 central on... | Will be shipped no later than... |
| Monday | End of day Tuesday |
| Tuesday | End of day Wednesday |
| Wednesday | End of day Thursday |
| Thursday | End of day Friday |
| Friday | End of day Monday |
| Saturday | End of day Tuesday |
| Sunday | End of day Tuesday |
You will receive tracking once your order has been processed and ready for drop off. We make USPS and UPS drop off runs daily (sometimes multiple times). If you have received shipping confirmation - yay! Your package will be dropped off with our next postal run.
Preorders
When a sale print sells out we will open preorders so that you are still able to get a print at the sale price. The estimated ship date will be listed in the title and the description of the item. When there is a presale item in your order, the entire order will be held to ship when the preorder is ready.
Returns & Refunds
All refund requests will be at the discretion of Okie Design Co and will only be considered if applicable. We will not be held liable for the cost of any pressing materials and suggest you get familiar with your heat press as we will not refund on account of user error. If you need some practice, we do offer a screen print test pack for $1, or free with any order, just make sure to add it to your cart! If we have made a mistake on your order, we will do our best to get it corrected as quickly as possible. If your screen prints are lost or damaged during transit and you have purchased shipping insurance, please reach out to us to start a claim. Please include order numbers and photos of damaged items if you have them. If you choose not to purchase package insurance, we will not refund or replace your order due to shipping issues.
Returned Packages Policy
If a package is returned by the shipping service used (USPS or UPS) we will make an attempt to reach out to the buyer by e-mail. Buyer can then choose to cancel their order and be reimbursed (less the cost of shipping and damage to any products) or pay another shipping fee to have their package reshipped.
If buyer cannot be reached in a timely manner by e-mail, their order will be refunded (less the original shipping cost and damage to any products.)