Hold my Order(s) FAQ

What is it?

This new feature allows you to hold your order(s) so you can place multiple orders and pay ONE shipping cost!  

How does it work?

Place as many orders as you want using the "HOLD MY ORDER(S)" shipping method at checkout.  

When you are ready to have your orders shipped, email us at shop.okiedesignco@gmail.com. Include the name that your orders were placed under, as well as your order numbers (if you have them).  Messages sent to social media inboxes, comments on social media, or texts will not be answered.  

We will send you an invoice for your combined shipping amount.  Once your invoice is paid, your order will ship same or next day, Monday-Friday, or when all your items are ready to ship (in the case of a custom or preorder being on one of the orders).

You should choose HOLD MY ORDER if...

*You want to have MULTIPLE orders combined and only pay one shipping cost. 

*You would like to shop other days/sales and have the orders ship together.

*You want to time the arrival of your packages until after vacation.

You should NOT choose HOLD MY ORDER if...

*You have a preorder that is not going to be combined with another order.  Paying the shipping cost at checkout is the FASTEST way to get your package to you.  The shipping cost is the same if it's paid at checkout, or if we invoice you later.  

How long can I hold my orders?

We will hold your orders for UP TO 30 DAYS. 

What if I forget to make shipping arrangements?

We will reach out to you when your 30 day time frame expires.  If we don't hear from you within 48 hours, your order will be refunded, minus a 30% restocking fee.  

What if I meant to hold the shipping but I accidently paid a shipping cost at checkout?

Only orders that have a "hold order" on them will be held. If you paid for shipping, we assume you want that particular order shipped out. EMAIL US IMMEDIATELY if you'd like to hold it.  We will try to change your shipping method, but if you have received a shipping confirmation already, your package is scheduled for pickup/drop off and in most cases we are unable to reverse it.  

Can I still get shipping protection on my package?

Yes!  You can still have your package protected with our shipping protection.  You must make sure you purchase protection on EACH individual order that will be included in your ONE shipment.   In the event that something does happen to your shipment, only the items that were purchased with shipping protection will be replaced.

 

If you have any questions, please feel free to reach out to us by email at shop.okiedesignco@gmail.com.